PAYMENT TERMS

All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.

The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.

Bookings made within 42 days before arrival must be paid in full at the time of confirmation.

If payment is not received in accordance with the above, Fahari Uganda Safaris has the right to cancel the booking.

Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a service charge- usually 5% but could vary.

The costs of international transactions (or service charge usually 5% in case of credit card payments) are to be fully paid by the client.

CANCELLATIONS AND REFUNDS

All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Fahari Uganda Safaris.

The following cancellation charges apply to the basic program rate:

65 days or more prior to arrival       10% charge

64 – 35 days prior to arrival               25% charge

34 – 8 days prior to arrival                  50% charge

7 – 3 days prior to arrival                    75% charge

48 hours or less prior to arrival        100% charge

Fahari Uganda Safaris reserves the right to deduct all expenses incurred from money paid.

Gorilla and Chimpanzee permits are 100% non-refundable.

No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

CANCELLATIONS AND REFUNDS

Fahari Uganda Safaris will try to ensure that the company exceeds expectations in every area of the planned tour arrangements. However, feedback and suggestions are very much welcome and appreciated so that we can keep improving the quality of our services service.

Complaints must be reported immediately to the Fahari Uganda Safaris representative and to the supplier of the service in question. In this regard, we will do our very best to resolve the matter amicably. If the mentioned problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.

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